We provide email support leading up to the event, and live operator chat support during the event. Choose the applicable option below.
Beginning 1-2 hours prior and throughout the event, there will be a Live Tech Support Chat Widget in the bottom left hand corner with representatives on hand to assist. Simply click on the bubble to start a chat.
This event offers CME Credits & Certificates to registered professionals.
How Many Credits are Available?
3.0 Credits are available
Who are Eligible for CME?
Professionals designations include the following fields:
How do I Qualify for CME?
You MUST do 2 things.
Can I get CME Credits AFTER the event?
Yes, you can receive credits after the event by watching the on-demand version and taking the post-even survey. BUT, this must be done by 12/5/22 (30 days post-live event)
Who manages the CME Credits?
CME is provided by Medical Education Resources (MER). MER is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
The event will be live streamed on this virtual web platform.
The platform is “mobile friendly” which means you’ll be able to watch it on virtually any device (which has an updated, modern web browser installed)
One of the most common issues are out of date web browsers. If you are on an old browser, you might have seen a warning / pop-up on your screen alerting you to an outdated browser. You can also check your browser here:
You can also check your browser by clicking the Name > About Browser.
If you can see and hear this video, you should be able to see the livestream(s) and other videos.
The recommended download speed to view/consume online videos and streaming sessions in HD is 5 Mbps Download (Some references will state 1-4 Mbps for video conferencing, which is likely okay; 5 Mbps or greater will ensure the highest quality.) Anything more is great! Anything less and there is the chance of degraded quality/performance.
To test your internet speed, click here. Again, you should have at least 5 Mbps (download), while 10 or more is great!
Here is a good article that discusses different internet speeds and what to do and expect.
Other devices on your home network, such as other computers, phones, tables, smart TVs and other “smart” devices, all take up capacity on your network. Turn off or disable any/all unnecessary devices.
Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click here for an article with instructions to connect to a cellular hotspot.
Or, you can head down to your local coffee shop or similar who provides public WiFi. **NOTE – these public areas are not necessarily “secure,” so proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public WiFi networks.
Depending on your browser or system/computer setup, an embedded video MAY start in a “Muted” state. See below on how to ensure the video is not muted.
Many browsers such as Chrome will allow you to mute a tab. Ensure the tab is not muted.
There may be times where things just simply don’t load or fully load. This can be attributed to many things – many relate to the loading and/or caching of web pages on your computer and web browser. Here are some steps to try:
Yes, sometimes a simple reload will do the trick. And yes, sometimes it takes 2 or 3 times.
This helps clear out some more saved settings and data.
Using an incognito or private browser is a very good way to check things. These browser so not save any cache, store any cookies, etc. when shut so you are always guaranteed a clean, fresh experience. Learn more here.
NOTE: You will have to log back in since the nature of incognito windows do not save cookies or similar information.
Upon successful registration, you will be automatically logged in and will remain logged in for up to 14 days unless you log out, clear your cookies, use a different browser, etc.
If you received an invitation to attend and registered your participation, you may use your provided login credentials on the Sign In page.
If you are seeing a “cookies” error after attempting to login, you may already be logged in. (You will see your name in the upper right corner instead of the Sign In / Sign Up buttons)
Try clearing your cookies for the [event] website by following the directions for your specific browser here: https://www.lifewire.com/clear-cookies-for-one-site-4587347 When searching for cookies, search for [event].virtualbyvario.com or simply virtualbyvario.com
The website uses “cookies” to keep you logged in. The site also uses different “caching” systems to help with performance. Both cookies and cache can cause issues signing in. If you are having issues logging in, try any/all of these steps:
* If you are using a different window or browser, you will have to copy the full link from your credential email and then paste it into your browser. Do NOT simply click it from the email – it will open up the original browser that you are trying to avoid.
Some “work” computers, apps/browsers and networks are locked down by IT settings and/or security policies, etc. If you are using a work computer and/or are connected to a work network or VPN, you might need to reach out to your IT department to see if they can assist.
Please make sure to download and/or use one of these web browsers listed below. If you’re using an old, outdated version of Internet Explorer (IE), the live stream will not show on the screen.
This is what will appear on Internet Explorer browsers. In addition to the warning notice bar, none of the background images will work, the navigation bar barely works (no dropdowns), registration forms won’t work, and even if you could get in, streaming video iframes also don’t work.
Depending on the build and specifications of your platform, you may have the ability to reset your password. This is done by entering your email address on the password reset screen, which you can access from the login screen.
The platform sends you an email, so you must have access to your email that is assigned to your account (or which you signed up with)
There are a few layers and levels of email filtering.
Some items to check (in this order)
VPNs, Firewalls and other “Security” methodology are great for keeping online activities safe & secure, but they might also block your access to certain features and websites.
There are just so many different ways that ISPs, network providers, companies, IT personnel and even individuals can ‘block’ websites, that we couldn’t provide a comprehensive guide to cover them all. However, a few top-level points may help:
Domain Names & Server Whitelisting
If you need to know the IP Address of the servers that will be streaming the content, let us know and we’ll provide that information for you.
Zoom is a video conferencing tool that can be used on mobile devices, laptops and desktop computers. This guide outlines how to get started with Zoom and join a meeting, as well as providing some tips on meeting etiquette and Zoom accounts.
To use Zoom, you will need:
Go to the Zoom download centre at https://zoom.us/download Click on the Download button under Zoom Client For Meetings.
The Zoom app will begin to download; you will then need to click on the download file and follow the installation instructions to install Zoom on your device.
Success! You now have the Zoom app on your device or computer.
To select the view you’d prefer, see the top right of your Zoom screen at the top right for Windows, or top left for Mac.
There are three video layouts for meetings: Active speaker, Gallery & Mini.
You will also see a number of icons at the bottom of your Zoom screen. These allow you to:
Video conferencing or meetings are in many ways exactly the same as face-to-face meetings. Here are a few pointers to make everyone’s experience more enjoyable.